About Us

Cloud・CRM・Consulting：Best-in-class CRM Consulting and Implementation Services

FITi Family

About FITi

Since 2006, Future Intelligence Technology Inc. (FITi) has been a leading professional service company focused on providing our clients with Customer Relationship Management (CRM) solutions. As the first Salesforce Partner in Taiwan, we are the "CRM Advocate" that strives to transform the business of our customers by harnessing the power of technology to deliver world class CRM.  We are here to build bridges between companies and customers.

Our experience with digital transformations in various industry sectors across B2B, B2C, and B2B2C business models has allowed us to gain extensive know-how in complex large-scale integrations, enterprise applications, global implementations and rollouts.

We identify problems and provide industry best practices while customizing solutions for each unique business process. We offer complete Salesforce solutions, from strategic consulting to custom development, empowering businesses of all sizes to achieve their goals. We've demonstrated our commitment to excellence by achieving high customer satisfaction levels and by meeting rigorous Salesforce certification and training requirements. FITi is your trusted partner for CRM success.

Milestone

  • 1988
    Established as a professional software service company
  • 2006
    Specialized in cloud CRM and became the first Salesforce Partner in Taiwan
  • 2011
    Salesforce APAC Most Certified Professionals Award
  • Accelerated as Salesforce Gold Consulting Partner
  • 2013
  • 2015
    Achieved the highest Salesforce Partner level - Platinum Consulting Partner
  • Became Mulesoft's first partner in Taiwan
  • Became Exacttarget's first partner in Taiwan（now Salesforce Marketing Cloud）
  • 2016
    APAC CIO Outlook 25 Most Promising Salesforce Solution Provider
  • 2018
    Helped over 300 companies carry out their digital transformation with CRM implementation
  • Released LINE Starter Solution on Salesforce to provide integrated customer experience
  • Released new LINE Plus Solution on Marketing Cloud to optimize personalized customer journeys
  • 2021
    Achieved Summit Consulting Partner
  • Earned Salesforce Asia ESMB Implementation Partner of the year
  • 2023
    Earned Salesforce ASEAN Customer Success Partner of the year
  • Earned over 98% customer satisfaction on Salesforce CSAT Survey for 7 consecutive years
  • Helped over 450 companies carried out digital transformation with CRM implementation

Our Services

CRM Strategy Consultation

FITi helps companies create a clear road map for transformation into cloud CRM by identifying business needs, developing an overall IT architecture, and defining the scope of execution. We believe the key to CRM success lies in a comprehensive outlook of CRM goals.

Complete CRM Implementation

FITi provides an extensive range of custom development in cloud solutions. We pioneered CRM applications (such as ERP, rolling forecast, field service, project management, etc.) for many large profile accounts. We know that each business is unique which is why we tailor each solution to enable companies to reach their full potential.

Complete CRM Implementation

FITi offers end-to-end CRM services from consultation, implementation, adoption support to training. Our comprehensive solutions have helped more than 450 companies optimize their sales, marketing, or service processes through the power of CRM.

Questions regarding CRM implementation?   Let's Talk

Corporate Social Responsibility

At FITi, we are committed to integrating Environmental, Social, and Governance principles into our core business operations and customer engagements. Our mission is to drive positive change by promoting diversity, protecting human rights, contributing to environmental sustainability, and supporting charitable initiatives within our community and beyond.

Our Commitment

Environmental Sustainability
  • Carbon Emission Reduction: Committed in helping our customers to achieve sustainable development through digital transformation. Take measures to reduce carbon emissions in office and business operations by remote work and energy-saving facilities.
  • Resource Recycling: Promote office resource recycling to reduce waste and encourage reuse.
  • Green Supply Chain: Choose environmental friendly suppliers and products to reduce negative impact on the environment.
Protecting Human Rights
  • Human Rights Policy: Develop and implement a clear human rights policy to ensure that the fundamental rights of all employees and suppliers are respected and protected.
  • Fair Treatment: Ensure fairness in salary, benefits, promotion opportunities, etc., and establish a compliance mechanism to protect the rights and interests of employees.
Promoting Diversity and Inclusion
  • Diversified recruitment strategy: Implement inclusive hiring practices to foster diversity within our workforce. Ensure the recruitment process is not affected by factors such as race, gender, age, religion, sexual orientation, etc., and actively recruit employees from different backgrounds.
Charity and Community Engagement
  • Volunteer Programs: Encourage employees to participate in volunteer activities and provide paid time off for community service projects.
  • Charitable Contributions: Support charitable organizations focused on education, environment, healthcare, and community development.

Strategic Partner

We partner with the leaders of innovative technology and cloud solutions in CRM with a proven track record of driving business results. By providing our clients with flexible platform choices, we can help companies to better streamline customer experiences and optimize operational processes.

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 3F-6, NO.133, Sec. 4, Minsheng E. Rd., Taipei

 +886-2-87124588

 +886-2-87124566